Garantiebepalingen Dahua

Product line

The Warranty Period for overseas customers

 

Network Camera

36 months , of which EZ-IP series and wearing parts separately have a warranty period of 12 months. List of wearing parts: coaxial cabIe , conductive slip ring, motor, belt, wiper.

HDCVI Camera

36 months, ofwhich COOPER series have a warranty period of 24 months.

 

 

PTZ camera

36 months, of which wearing parts separately have a warranty period of 12 months. List of wearing parts: coaxial cable, conductive slip ring, motor, belt, wiper

 

 

 

 

 

 

Thermal Cameras

Thermal Body Temperature Monitoring Camera: 24months, ofwhich Wearing parts separately have a warranty period of 12 months. List of wearing parts: baffle, lens and front cover. of which Blackbody and Handheld cameras separately have a warranty period of 12 months.

Thermal Camera: 36 months,

of which Wearing parts separately have a warranty period of 12 months. List of wearing parts: PTZ unit , conductive slip ring, motor, timing belt, oil seal, hearing wiper assembly, fan, lens motor, lens potentiometer, IR window, thermal core baffle, len s limit switch.

of which Cooled cameras, Handheld cameras and Thermal core separately have a warranty period of 12 months.

 

Accessory

36 months , of which CVI accessories , wireless and power supplies have a warranty period of 24 months. CabIe have a warranty period of ten years.

Network Recorder

36 months, of which EZ-IP series have a warranty period of 12 months.

HDCVI Recorder

36 months , of which COOPER series have a warranty period of 24 months.

IP Storage

36 months

 

 

 

Intelligent buildings

Access Control : 24 months , of which TMAC temperature monitor module and screen have a warranty period of 12 months

Video Intercom: 24 months

Alarm:24 months , ofwhich wireless alarm hub, wireless alarm control panel,   wireless detectors,   wired

accessories, wired detectors series have a warranty period of 12 months.

 

Video Conference

Audio and Paperless Product: 12 months Intelligent Display:12 months

Video Communic ation:36 months

rvs

36 months

Transmission

36 months

 

 

 

 

Display & Control

Monitor: 24 months

Project type LED Displays: Fine Pixel Pitch LED  C :( P2.5 )  has a warranty period of 1 year while genera) LED (>P2.5) has a warranty  period  of24 months;

Channel type LED Display: 12 months LCD video wall: 24 months

Digital Signage: 24 months Interactive LCD Displays: 12 months Television: 12 months

 

 

Control: Control series has a warranty period of24 months white keyboards have a warranty period of 12  months.

Mobile Portable Terminal

12 months

Software

36 months

Cloud

hardware 36 months; software 12 months

Drone

12 months, of which batteries and pastes are not covered by warranty.

 

 

Machine vision

Vision Component: Camera series 36 Months, lens series 12Months

Vision System: 12 months, of which S5/Sl/R3/R5/RH3/RH7 series camera have a warranty period of 36 months.

Traffic

24 months, of which flash and LED lamps have a warranty period of 12 months.

 

Security & Inspection

of which X-Ray Inspection series have a warranty period of 24 months. of which Metal Detector series have a warranty period of 24 months.

 

 

 

Storage Medium

HDD: of which Surveillance HDD series have a warranty period of36 months. ofwhich Enterprise HDD series have a warranty period of 60 months.

SSD:36 months

USB Flash Drive: 60 months

Memory Card: 24 months , of which CJOO series have a warranty period of 84 months

Consumer

12 months, of which   accessories,      power,   cable supplies have a warranty period of 3 months .

Auto-Mobile

hardware 36 months; software 12 months

Fire Contra!

12 months

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